We use your personal data to provide services and software from bespokomatic.co.uk.
Your rights
You have a number of rights that can be exercised with our use of your personal data, including;
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right to be informed:
what, how and why we use your personal data
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right of access
you can request a copy of the personal data we hold on you
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right to rectification
any data we hold on you should be accurate, and where it is not,
you can have us correct it
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right to erasure
you can request we delete any personal data we have on you
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right to restrict processing
if you make a complaint to us about our use of your personal data,
we will stop using your data until we have concluded your complaint
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right to data portability
you can ask for a copy of your data that can be used in another service
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right to object
you can object to our processing of your personal data,
and we will respond to the complaint
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rights related to automated decision making
if we use your personal data in automated decision making,
you have the right to request a review of any decisions made by the automated process
If you have provided consent for us to use your personal data,
you have the right to retract that consent at any point.
If you think we have not respected your personal data rights,
you can contact the UK Information Commissioners' Office,
or your local data protection authority, to lodge a complaint.
You are also allowed to pursue normal legal remedies through the UK courts.
Contact us
If you have updates, objections or other inquiries about our use of your personal data,
please email Sam Black, the bespokomatic data controller,
using gdpr@bespokomatic.co.uk.
How we use your data
We use your personal data for our legal obligations under UK law,
our legitimate interests listed below,
or where you have given explicit consent for us to process your personal data.
Our legitimate interests to process your personal data are:
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to respond to communications from you, via email, telephone or other methods
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to ensure the security of our services,
where we check for malicious behaviour from IP addresses and
restrict access to our services
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to monitor the operation and performance of our services,
using your IP address to determine your country or
corresponding with you to fix faults with our services
We use third parties that may collect your personal data, these are listed below.
We do not otherwise transfer, sell, acquire or otherwise use your personal data with third parties.
You can read more detailed information about how we use your data below.
Details of data processing by bespokomatic
bespokomatic operates principally from the UK,
and is subject to the laws and regulations of the UK.
We may use your personal data for our legal obligations under UK law,
or to assist with law enforcement activities where legally required to do so.
The following are a detailed list of legitimate interests for our use of your personal data.
Responding to correspondence
If you contact us, we will need to keep your
email address, telephone number or other contact information
to allow us to respond to your queries or comments.
We will keep your personal data for up to 1 month after the last communication,
to allow us to determine if we have adequately fulfilled the correspondence.
Security of services
Your IP address is collected when you connect to bespokomatic.co.uk,
and this is logged with the date and time, the nature of your connection,
and other information specific to the service.
This data is deleted after 7 days.
The logged data is processed to determine if the connection is attempting to
access the service in a malicious, disruptive, or otherwise harmful manner, and if so,
the IP address is restricted or blocked from accessing bespokomatic.co.uk.
These IP addresses are stored for up to 1 month to enforce the restriction and
limit the harm caused to bespokomatic.co.uk,
and, if they have not tried to access bespokomatic.co.uk maliciously again,
the IP address is deleted.
Monitoring and improvement
Your IP address is collected when you connect to bespokomatic.co.uk,
and this is logged, along with what information you requested.
We use the IP address to determine the country you are connecting from,
and store the country, along with non identifiable information from the connection,
such as application type, language, information requested, and time taken to process the request.
We do not store your IP address once the country has been determined,
and your IP address is removed from the logs after 7 days.
This allows us to check popularity, performance,
and areas where we can improve in the future
for users of bespokomatic.co.uk.
The logged data may also be processed to assess any technical faults with our services,
and your personal data will only be kept until we have fixed the fault,
or we do not need your personal information to fix the fault.
We may use your email address, or other contact information,
to correspond with you to check if we've fixed the problem.
Third Party Data Processing
bespokomatic use OVH for hosting bespokomatic.co.uk,
and are a Data Processor for bespokomatic.co.uk.
OVH policies are available for:
bespokomatic use Mailgun for outbound email services,
and are a Data Processor for bespokomatic.co.uk.
Mailgun policies are available for:
bespokomatic use Sipgate for VoIP telephone services,
and are a Data Processor for bespokomatic.
Sipgate policies are available for: